European Service Center

Jacob Morrow 3 months ago

After almost 4 years of dropping my car off here because it’s within walking distance to work as a single Dad with kiddos on my own, I unfortunately cannot recommend anymore. In fact would also have to issue a caution to those considering this place. Dropped the car off for routine oil, valve cover, and control arm repairs (expensive) a week ago. Shop broke a bearing while repairing and replaced for free, and gave me "600 off" overall for pairing everything together which is fine was the "good" news on pickup. However when I picked the car up to drive home, the vacuum pump failed just off my exit for the brakes (thank goodness not before - or might not be here). Upon review by another local shop, bracket had been damaged and was missing a seating. At minimum they should have let me know this on inspection, as they have to remove it to do valves so had to have seen it. But more than unlikely this happened on its own as well before the repairs. Doesn't happen with normal driving etc. Cost an additional 1400 after the repairs as well

William Sardin 4 months ago

On May 15, I brought my 2023 Tesla Model Y to your facility to repair a squeaking front suspension. After a diagnostic inspection, I was told both front lower control arms needed replacement and was quoted approximately $2,900. I was informed the cost was high because the vehicle required “Mercedes parts,” despite the vehicle being a Tesla. Because I rely on my vehicle for daily transportation, I authorized the repair. I also explained that I am retired, live on a fixed income, and am a disabled veteran. When I picked up the vehicle later that day, I immediately noticed excessive steering play, a rubbing noise, and a burning-rubber odor during the drive home. Over the following days, the steering became increasingly unstable, the front tires began wearing unevenly, and the suspension started squeaking again—the same problem the repair was supposed to fix. Concerned about safety, I took the vehicle to Tesla for inspection. Tesla determined the repairs had not been performed correctly and that corrective work was required. The suspension repairs had to be redone, and both front tires needed replacement due to excessive wear caused by the failure to perform a proper wheel alignment

Chantel Campbell 4 months ago

Moving to a new city is already stressful and car maintenance for a Benz can be pricey. I found these guys via Google search and When I saw they were here in ATL as Well as Dallas (home) I said perfect. I can use them here and when I travel back home for holidays. I called, made an appointment online and went to see them. Pricing is fair, they go above and beyond on ensuring your vehicle is up to par. They use the latest technology and they are respectful of your time. So glad I found them!

AJ Pond 6 months ago

I had an excellent experience with European Service Center. The team completed the repairs on my vehicle in a timely and efficient manner, which I truly appreciated. From start to finish, the customer service was professional, welcoming, and attentive. They made the entire process smooth and stress-free. I will definitely be returning for any future automotive needs and highly recommend them to anyone looking for reliable and professional service.

Shakera Cherry 8 months ago

I have a 2019 Land Rover and needed my window regulator replaced. They got it done the same day and charged several hundred dollars less than the dealer quoted me. The service was fast, professional, and hassle-free. I’m very impressed and would highly recommend them.